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Customer Service

Payment

We only accept PayPal as the payment method.

Customer Service
Urgent Inquiries (EMS)

Free EMS Shipping
We can ship your order within 3 business days after payment is confirmed. The package will arrive at its destination within 4 to 7 business days after processing. Orders placed before 12:00 PM (Japan local time) will be prioritized.

Total Price of Items (Before tax and additional charges)

  • Up to 500g Gross Weight $: 35 USD
  • Over 501g: 45 USD

Returning Items via Mail

Please state the reason for the return on the back of the delivery note included with your order, indicating whether you would like an exchange, store credit, or a refund (depending on the original payment method). Include the return section of the delivery note along with your items. Use one of the return labels on the front of the delivery note to ensure correct return address and crediting information.

Please allow approximately 10 to 14 days for your return to be processed.

About Taoyakana Shinajina

Thank you for visiting taoyakana-shinajina.com!
"Valuable traditional culture and items. Heartfelt gifts from Japan."

Taoyakana Shinajina is a shop delivering products imbued with the essence of Japanese culture.
We showcase the skills of traditional artisans and exceptional items rooted in daily life, giving form to the spirit of Japan.
The spirit of Japan will add a serene touch of color to your everyday life.

 

Terms and Policies

 

Company Information

  • Address:
    942 Win Aoyama Building,
    2-2-15 Minami Aoyama,
    Minato-ku, Tokyo 107-0062, Japan

  • Sender Email Address:
    (Please provide the sender's email address for inclusion.)

Copyright © 2020-present Taoyakana Shinajina. All rights reserved.
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